FREE TRACKED LOCAL SHIPPING > $50 

WORLDWIDE SHIPPING 

Home Returns & Exchanges

Returns & Exchanges

NOTE: 

WE DO NOT ALLOW ANY EXCHANGE OR REFUND FOR ALL SALE/DISCOUNTED ITEMS.

Exchange for in-store purchases

  • Exchange policy in-store

You may proceed to our store to do an exchange by bringing down the product and original receipt with order number along. Our staff in-store will be able to assist you with the exchange. 

Exchanges in-store are valid within 7 days from the date of purchase, provided that the item(s) are unworn, unwashed and in their original packaging.
The original receipt with order number must also be provided upon the exchange transaction.
Sale or discounted items are not eligible for exchange. 

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, you may use the remaining value right away on another item. In the event the desired item is unavailable, store credit will be refunded to your account for future purchase.
If the item exchanged is of a higher value, you will have to pay for the difference in amount.

  • What do I do if I want to exchange my item but have already thrown the receipt away?

Please note that both the original receipt with order number and tags must be presented upon any exchange transaction. We will not accept any exchange transaction if either of the original receipt or tags are not present.

This is to ensure that we do not receive an item that has been worn, exchanged with an unauthentic item or merchandise that has not been bought within our premises. We seek your understanding upon this issue.

Exchange for online purchases

  • Exchange policy for online orders

Exchanges online are valid within 7 days from the date that you received your parcel, provided that the item(s) are unworn, unwashed and in their original packaging.
The order number must also be provided upon exchange transaction.
Sale or discounted items are not eligible for exchange.

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, store credit will be refunded to your account for next purchase.
If the item exchanged is of a higher value, you will receive payment request email to pay for the difference in amount.

*Do note that items purchased online can only be exchanged subject to availability. 

Online orders are only allowed to be exchanged after we have confirmed your exchange request.

  • Exchange via mail

To do an exchange via mail, please e-mail us at: order@wellbredstore.com
Please provide us your order number and reason of exchanging.
Upon confirmation of your exchange transaction, please include your item(s) into the parcel and mail it to the following address:

WELLY GOOD PTE. LTD / WELL BRED
180 Paya Lebar Rd
Yi Guang Fty Bldg #08-05
Singapore 409032

Please use a registered/trackable postage service as we are not accountable for any lost parcels in transit.
Do note that the cost of mailing the exchanged item out to you must be borne by yourself. 

  • What do I do if I received a defective item?

We take the quality control of our products very seriously in Well Bred! However, if you happen to receive a defective item, please write in to us at info@wellbredstore.com immediately for assistance.

  • How do I make payment for my exchanged product?

Once you have mailed out your return parcel, please drop us an e-mail at: order@wellbredstore.com informing us of the parcel’s tracking number. We will then proceed to inform you via email once we have received the parcel. If a top up is required for exchange, a payment request email will be sent to you to pay the difference before we send out the item to you.

  • Is shipping for exchange free?

We are more that happy to help you with any queries that you have, unfortunately, shipping fees for exchanges will be charged to you. Hence, we encourage our customers to have accurate measurements and refer to the sizing chart to get the most accurate fit for yourself.

  • Can I send items from multiple orders into one parcel?

Yes you may! However, please attach the respective order number in the parcel for us to identify each order and item.
In your e-mail to us, please state the order receipt with a description of which item you will be exchanging with and to.